Complaints Procedure
 

I am committed to providing a safe, respectful and professional service. If you are unhappy with any aspect of your experience, I welcome the opportunity to have a chat about any concerns you may have.

 

Raising a Concern

 

If you have a concern or complaint, I encourage you to raise this with me directly in the first instance. You can do so by contacting me via email at laura@purpleblossomcounselling.co.uk.

 

I will acknowledge your complaint within 3 working days and aim to provide a full written response within 15 working days.  Under the Data (Use and Access) Act 2025, I aim to resolve all data concerns internally in the first instance

 

Resolution Process

 

I will take your concerns seriously and aim to work with you to reach a fair and appropriate resolution. This may include offering a discussion, reviewing what has happened, and agreeing any next steps where appropriate.

 

Further Steps

 

If you feel unable to raise your concern directly with me, or if you remain dissatisfied with my response, you may wish to contact my professional body (if applicable) or seek independent advice.

 

You also have the right to raise concerns relating to the handling of your personal data with the Information Commissioner’s Office (ICO). Further information can be found here.

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​Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Registration Ref: ZB584571

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Confidentiality

 

All complaints will be handled sensitively and in confidence, in line with my Privacy Policy.

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​This Complaints Procedure was last updated April 2026.